And in this particular instance, we thought here's an opportunity to demonstrate the ideology of the TELUS organization in terms of always balancing the interests of society, the welfare of society, our customers, as well as our shareholders. Thank you, Doug. Better execution, you get a better stock price along the way. Vince Valentini -- TD Securities -- Analyst. We've already seen a notable increase in home Internet usage. If the last 20 years has proven anything, TELUS team members are at their very best when things are at their very worst. Myself and the leadership team at TELUS continue to be inspired by the TELUS team as they literally work around the clock to keep Canadians connected. The response from the TI team was unbelievable. I think there were four IPOs in April in the US and they were all biotech. Aug 6, 2021 | Second Quarter Results Call. You heard that from Jim, from Zainul and Darren altogether. Demand for our Consumer Health services, including Babylon by TELUS Health, LivingWell Companion and Direct Alert have increased significantly year-over-year in Q1. Learn more about our mergers and acquisitions. And if you look at how strong our Q1 results were financially and operationally, you look at our free cash flow position not just in Q1, but what Doug has conveyed on a full-year basis in terms of our intention to hit our original target and when you look at our liquidity at a near all-time high in excess of CAD3 billion, this is clearly something that we could have done. So, that's been another upside, as well as the e-commerce component as people are looking to self-serve, to transact within the online worlds and companies that are providing or providing extensibility into e-commerce, have all been upsides for TI, that they've been able to cease to try and offset that dilution in some of the more obvious areas impacted by COVID. The report shows that not only are Canada's networks continuing to operate exceedingly well through the COVID-19 crisis, Canada is the fastest across 45 countries tested for 4G download speeds for mobile experience. With 90% of stores closed, we quickly adapted to a new mode of operation while leveraging all our digital capabilities, customer experience teams, and simplified offers to support customers and maintain strong operating momentum. It was a report that brought home the fact that Telus is stable. They've been harmed by what's happened on COVID-19. And Akira is playing a huge role in making sure that, that axiom is a reality. We've had a Workstyles Program at TELUS for 10 years in terms of enabling our team members to both work from home and on a mobile basis. And so, we just thought not now, just not the right thing to do. And that means putting social capitalism on steroids and investing so that we can bridge the socioeconomic digital divide so that we do not have a society of haves and havenots. And then lastly, you've got to remember one of the value propositions of our industry is that not only do we offer technology for growth purposes, we offer technology for efficiency purposes. The incredible innovations we are driving in response to the current crisis and the tuition value gleaned over the past number of months will help us evolve our operating model and further enhance the resiliency and success of our organization, ensuring that we continue to be positioned strongly for the new normal on the other side of this pandemic. With that, let me now turn the call over to you, Darren. The current bulk of our revenues in Alberta are in the residential and consumer space, which have proven to be more resilient and our services are very essential. We waived two months of service for frontline healthcare workers in Ontario, Quebec, Alberta and British Columbia. Consistently, TELUS’ financial results reflect profitable growth across our wireless and wireline businesses, while we continue to make generational investments in our advanced broadband networks and delivering significant returns to our shareholders. Find all of the information you need here to make informed investment decisions, including the latest annual and quarterly financial reports, stock information, investor relations contacts and reasons to invest in TELUS. ET. The volume of step-ups and step-downs is decreasing. Investor Relations Ian McMillan (604) 695-4539 ir@telus.com. And the other aspect of teleworking that's very interesting is not only is it something that allows technology to leverage productivity, but it also drives up team member engagement. Doug, do you want to take the first one on confirming our expectations for free cash flow within COVID-19 related to our original target expectations? ... Or maybe it’s because investors are not appreciating Telus’s value. As we've responded to this unprecedented emergency, our focus has been on taking care of our team members, taking care of our customers and our communities while embracing our fiduciary responsibilities to you, our shareholders. And this is in stark contrast to networks in many other countries around the globe where governments have had to step in and manage traffic volumes to help out. I think as we evolve that and as we implement the learnings, I think it will be more -- it will be more transparent. We continue to successfully manage the transition to no overage plans. Launch webcast. Every crisis is accompanied by its opportunities, and we've identified more than CAD250 million of cost reduction and margin accretion initiatives to date and counting, and we intend to leverage those. And what's I think very much a testament to the operational commitment excellence and ingenuity of the team is that they have been enabling that growth, answering the demands of that growth and bringing new products to market, like the EMR video consult with alacrity, without sacrificing customer service along the way, the service ratings judged by the customer, not us, on both Babylon and Akira as it relates to the health application, the health consult whether it's a nurse or a doc or the feeling and usefulness of the platform in and of itself is 4.9 out of five on both of them. Well, again, that plays into the strengths of TI because they can offer you better efficiency than what you're getting right now at a level of service that's better than what you're getting right now. So to the extent to which it's an earned right, you earn that right through performance. If you'd ask me a year ago, what's the maximum number of TI employees that could work from home or a secondary location, I would have said, best case scenario maybe 60%. And because of that, given that we're thinking about the transaction currency component, I want to take it public at a big multiple. Excluding the COVID-19 impacts on wireless, EBITDA growth would have been over 4%. Quarterly Disclosure Other Documents & Events. So how do we create another funding arm, so to speak? In terms of your question, Jeff, as it relates to the previous financial disclosure that we've given on the health front, about half of our business is in the digital health, primary care health ecosystem portfolio. Thank you. This list reflects the best outsourcing providers across size and growth, customer references, awards and … We kept 10% of our stores open to provide essential services through a touchless, in-store experience and ensured adherence to incredibly strong safety protocols. We'll probably won't show or give you the handset savings at the moment, but we did include that in the appendix for the two-week period in which you could probably extrapolate some based on the volume. Our world-class network continues to be recognized in ways that are meaningful to our customers. We also thought, at the end of the day, shouldn't we be prioritizing our resources right now to help out our country? Reflecting our significant efforts to ensure network excellence during this critical time, OpenSignal analyzed 4G download speeds globally on a weekly basis from January through to the end of March 2020. Upcoming Financial Results. I'll give you one example as to how much it means financially for employers. We also continue to see tremendous adoption of our home health monitoring solution, which incorporates the COVID-19 protocol into the software, enabling hundreds of patients to be monitored by our acute care system. Mike, can we please proceed with questions at this point? View our certificate of incorporation, certificate of name change and corporation articles. In fact, since 2014, 2015, most businesses materially streamlined their operations and have not resumed their previous spend levels. We entered the current global health emergency in a position of strength, quite clearly. The Babylon service provides same-day appointments and continues to be rated 4.9 out of five by our patients, which is, by the way, the same rating that patients are giving our Akira platform on the employer healthcare front. We signed up to be there through thick and thin, and that's what the government and the citizens of Alberta should expect from TELUS. So, Jim, maybe you can top up on how you see that going through the rest of the year? Our second quarter 2020 investor conference call was webcast live from this site on Friday, July 31, 2020. And TELUS is tantamount to this, is thinking, first and foremost, about keeping their employees safe. In Q1, consolidated revenue and EBITDA were up 5.4% and 4.2%, respectively, combined with strong free cash flow of CAD545 million. Even the economics of where people can afford to buy a home these days, again, facilitated by teleworking. You get fantastic labor arbitrage and best-in-class customer service. It sounds like you are looking to achieve or try to hit the free cash flow guidance for the year. And to make sure that if we do take it public, we can realize the full value of that business, given the significant potential inherent in TI. So when you see the 85% that we've achieved and how fast the team achieved the 85% in the face of the enforced closures, it's just -- it's hugely laudable achievement by the TI organization. TELUS again delivered another quarter of industry-leading performance, buttressed by our premium diversified and evolving product portfolio over our globally leading network which is underpinned, of course, by our industry best customer service. And I think a lot of people are going to be interested in the TI thesis because if you're looking at TI, you're looking at a company that can provide you everything from enabling your digital transformation as a business to what you want to achieve on your cost efficiency and service excellence goals. So as we move forward, we see roaming revenue as the biggest headwind that we are facing as travel is expected to slowly come back over time. Great. In 2021, TELUS plans to continue generating positive financial outcomes and strong customer growth. They met their Q1 goal against the business plan, upon which we predicated the investment in the first place. Thanks. We have a strong balance sheet, further supported by our successful and indeed timely CAD1.5 billion equity offering in February, and we ended the quarter with available liquidity in excess of CAD3 billion. So it's not about, as I said, the monetization or cash consideration, but it's about establishing a transaction currency that can be used in service due to the growth strategy. Our team members are committed to keeping our customers and our communities connected, working remotely, safe, healthy, educated and entertained. I'll kick it off on Alberta and then Zainul, I'll ask you to top-up, given that you sit on Premier Kenney's Advisory Council. And whether do you think there is an opportunity here to surface value like what you have looked upon for TELUS International? The social media component has grown, as we've all obviously seen along the way and the need for content moderation has grown. It's our broadband technology and the ubiquity of fiber and 5G that's going to support the productivity of our private sector, the innovation of our private sector, the innovation of our private sector as well as the productivity, but also thinking about provinces like Alberta, the diversification of our private sector. High-value mobile phone net additions were 21,000, an increase of 10,000 year-over-year as strong growth in January and February was offset with slower growth in March. Take care. The other thing is that what's happened on COVID has been a double-edged sword to TI. Conference call for the release of the consolidated results of Quebecor Inc. for the fourth quarter 2020 Time : 11:00 AM; Dial : 1-877-293-8052 (Playback no. It's not just the channel component, but the service component, the fulfillment component and how we leverage the best of the online world, how we strike the right quotient between having the best culture, having the customers first ideology, having the best team members on the planet as we do, but also enabling them and complementing them with the best technology, leveraging everything from robotic process automation, to chat bots to AI to be able to deliver these services more effectively and not just deliver, but care and provide future service in that regard. Thanks very much. And then lastly, what's great about it is, think about when you spend billions of dollars on fibre and 5G, you better have a Intellectual rhythm on economy of scope, economy of scope, economy of scope, how can I get more RGUs, create more revenue stream, more revenue streams off the fixed cost investment related to fibre and 5G. Darren, can I get your perspectives on the changes to society we're seeing in terms of more embracing of technology and also more work-from-home. Let's now turn and have a look at our wireline results. Furthermore, J.D. TELUS International reports fourth quarter and full-year 2020 results, strong revenue, profitability, and cash flow growth TELUS International (NYSE and TSX: TIXT), a digital customer experience innovator that designs, builds, and delivers next-generation solutions for global and disruptive brands, today released its results for the fourth quarter and full-year ended December 31, 2020. And I look forward to highlighting the value creation related to that in the years ahead, the same way we intend to do on the TI front. And we certainly have incredibly healthy competition that forces us to rise to the challenge of giving our customers more differentiated value. So part of the reason we can't give full guidance now is the assumption around roaming. It's surprising what you can see happen when people are forced to make it happen along the way. And then lastly, COVID has really demonstrated the criticality of social capitalism. What a duality that is between world-leading network excellence and world-leading customer service. As Darren outlined, we continue to offer our clients exceptional client experiences over a world-leading network. Media Relations Steve Beisswanger (514) 865-2787 Steve.Beisswanger@telus.com The Investor Relations website contains information about Costco Wholesale Corporation's ... Q3 2021 Earnings Call. Our network has held up very well as our customers evolve and adjust their daily lives in response to COVID-19. Learn how we are using our technology and culture to serve a greater purpose for all our stakeholders – our customers, communities, investors and team members. It's not like we're forced to do the monetization. And even as stores open up, customers will be hesitant to return to the mall and hence, returning to business as usual will take time. Thank you, Darren. Q3 2020 Investor Conference Call TELUS' Q3 2020 investor conference was webcast live from this website on Friday, November 6, 2020. And we looked and learned on how to weather the ups and downs as Albertans have had to do during this particular time period. And there is a beautiful adjacency between security and health. Q2 2020 Telus Corp Earnings Call. Isn't that really what we should be doing right now? In summary, our consistent strategy and market execution, we are driving hard to mitigate the impacts of this pandemic while continuing to deliver exceptional experiences on the best network. We’re motley! We participate in industry-sponsored conferences and events and also host conference calls and webcasts to review our financial and operating results. And as Darren mentioned, we continue to help our customers with support, including waiving roaming fees, flexible payment terms and offering deferred payment options. And then my second question is just probably for Darren regarding TELUS Health. Sorry, I was on mute there. Citizens are increasingly relying on this connectivity to stay in touch with loved ones and to access essential health and safety information. And we got an exposure to 10 incremental countries as a result of the purchase of Competence Call Centers. 2020 Proxy Statement 400.7 KB. But I wanted to ask you how the pandemic has affected your TI business in the short term, as well as if it has affected your plans to surface value from that business. This was diluted by the impact of the COVID-19 pandemic in March, primarily due to a reduction in roaming revenue as well as our efforts to support our customers, inclusive of waiving international roaming charges, inclusive of deferred planned pricing increases and inclusive of offering customized payment arrangements for the financially challenged.