Respondus has a Knowledge Base available from support.respondus.com. LockDown Browser should only be used for taking Moodle Quizzes. Retry: Close LockDown Browser and all other applications. A: If you attempt to start the exam with a browser other than LockDown Browser(Firefox, Google Chrome, Safari, etc. IE has to be 7.0 or higher. If you do not see the Start Quiz button, your institution may not have enabled the feature to automatically launch LockDown Browser. After successfully downloading and installing the Respondus Browser to your device. If you attempt to use the browser to access additional course content, like lecture notes or worksheets, it may cause the program to encounter a problem and freeze or close. When an exam is taken via Respondus LockDown Browser with Respondus Monitor, the location needs to be treated as a testing environment. Follow the steps in the Launching LockDown Browser section above. Depending on your system, this could take several minutes and will cause you to lose time on the exam. Open Respondus and go to circle icon with the "i" in the middle at the top left. You will also want to make sure you have the latest version of Internet Explorer for Windows users and Safari for Mac users. Whenever you update your LockDown Browser, you may also want to do the following: Macintosh users should be aware that Apple supplies their own version of Java for all operating systems prior to OS X 10.7 Lion. If IE has some sort of infection or not working properly, the LockDown Browser could error. When students use Respondus LockDown Browser they are unable to print, copy, go to another URL, or access other applications. Respondus is one of the most popular assessment tools for eLearning in the USA. LockDown Browser is a locked browser for taking tests in Blackboard Learn. Respondus a software that ensures the identity of the test taker as well as maintains the integrity of the test-taking environment. To resolve this, please log into ALEKS from a regular web browser, like Chrome, Safari, or Firefox, and access your test/assignment. The browser cannot open the external program needed to run these files because of the browser’s restricted nature and it creates an internal error with the software. If you have not started the exam, close the browser and address the security pop-up windows. Follow the steps in the Launching LockDown Browser section above. Viewed 11276 times since Wed, Dec 10, 2014, Viewed 11756 times since Wed, Dec 10, 2014, Viewed 3832 times since Thu, May 16, 2019, Viewed 10981 times since Thu, Jan 29, 2015, Viewed 4024 times since Fri, May 17, 2019, Viewed 3574 times since Thu, May 16, 2019, Viewed 4162 times since Thu, May 16, 2019, Viewed 32588 times since Thu, Dec 4, 2014, Viewed 21646 times since Wed, May 15, 2019, Faculty and Students - Common Issues with Respondus Lockdown Browser and Monitor on Mac. Because the LockDown Browser is a shell that sits on top of an Internet browser (Internet Explorer for PC users and Safari for Mac Users), we recommend students access their course with either Internet Explorer or Safari and take a non-LDB enabled practice quiz to resolve any settings and media plug-ins prior to taking a test with LockDown Browser. A workaround to change these settings can be performed via the following steps: 1. … 7. Some built-in resources are also available within LockDown Browser if you encounter problems: The Windows and Mac versions of LockDown Browser have a “Help Center” button located on the toolbar. When there are warnings of not being able to detect the webcam, or you experience a "Spinning Wheel" icon (but no webcam image) we recommend students follow these steps: 1. If you have problems downloading, installing, or taking a test with Respondus LockDown Browser, contact the MCC Student Helpdesk at (866)718-5170. Faculty and Students - What Happens if LockDown Browser is Not Used to Take a Test When it is Required? Do not “Google” for a link because these are campus specific. Faculty and Students - What is Respondus LockDown Browser and Monitor? On a Mac, select the Apple menu > System Preferences, open Security & Privacy, then click Privacy. Do not open any other programs. Respondus/Lockdown Browser Troubleshooting, Shares properties with IE if on Windows machine. If a Moodle quiz requires that LockDown Browser be used, you will not be able to take the quiz with a standard web browser. Students do NOT need Google's Chrome browser installed; nor will this version affect a Chrome browser that's already installed. First, you need to create another user on your Mac with a new password (not more than six letters). However, if you have started the exam, the only known workaround is to restart your computer and address the pop-up windows before beginning the exam. When you start running the installer and get to the large button “LockDown Browser Click to install”, instead click the link “Problems with the installation program? Basically, LockDown Browser provides a custom interface for the Internet Explorer (Windows) or Safari (Mac) browsers that are already installed. If IE has some sort of infection or not working properly, the LockDown Browser could error. 3. We recommend completely uninstalling the software and doing a new installation while directly logged into the system as a local administrator with full rights (see instructions above for full details). In the section of the window labeled "Other" or near the bottom of the window, click the Flash Player icon. LockDown Browser is a client application that is installed to a local computer. IE should be reset to default security levels, and the exam should be tried again. ), you will get this message. Respondus LockDown Browser should only be used for taking assessments in Canvas. Only use Respondus LockDown Browser for testing purposes. If the shortcut is missing, repeat the steps on Installing LockDown Browser. 3. Test takers are required to abide by the guidelines below. Programs that use Java or the Internet such iTunes and other media managers, file sharing agents like Bittorent, and instant messenger applications have a higher risk of causing the LockDown Browser to lock up. Occasionally, Respondus will release a new version of the LockDown Browser. For Windows systems, we suggest relaxing any security settings to “medium”, add “LockDown.exe” as a trusted application and “*.uwyo.edu” address as a trusted site in any security software. • Visit the Lockdown Browser Help Center. LockDown Browser appears as malware or a virus This is a potential problem when installing Respondus Lockdown Browser. If all else fails, uninstall and reinstall the Lockdown Browser: 1. Can't find what you're looking for? Must have a compatible LMS integration. If you lose your Internet connection during the exam, it will lock up the browser and not allow you to save answers, move on to other questions, submit or exit the exam. There are no comments for this article. Faculty - Setting up Respondus Lockdown Browser. To uninstall LockDown Browser on the Mac just requires dragging the LockDown Browser application from Finder->Applications into the Trash and emptying the Trash. Empty trash Respondus LockDown Browser is a custom browser that locks down the testing environment within the Brightspace learning management system. Also be aware that if you are installing this software on a work related machine, there may be software that is pre-installed on the system that may interfere with Respondus Lockdown Browser. Respondus LockDown Browser … Be ready to tell the person about … Students are locked into the assessment and are unable to print, copy, go to another URL, or access other applications. Still Having Problems? Faculty and Students - Common Issues with Respondus Lockdown Browser and Monitor on Mac There is a known issue on Mac OS 10.7 and later which prevents Flash settings from being changed to allow webcam access through a pop-up window. When a new version of LockDown Browser becomes available, the system will prompt you to update your installation of the software. Currently, the only way to resolve this issue is to do a hard shutdown (i.e. It prevents students from accessing other applications including messaging, screen-sharing, virtual machines, remote desktops, and other websites during an online test or exam. We strongly recommend using an Ethernet (wired) Internet connection with a speed of at least 512 Kbps or higher while taking your exam in LockDown Browser. Use the “System & Network Check” to troubleshoot issues. Close all programs, unless one is used to connect you to the Internet. Let me know if anything is missing, particularly for Apple/Mac's. In most cases, as long as the time has not expired, it should let you back into the exam. As soon as you have completed the exam, immediately e-mail your instructor to let them know what happened. Posted - Mon, Apr 4, 2016 at 5:17 PM. Usually, this comes from configuration issues with the underlying Internet Explorer browser components. It is best to close every program on your computer before starting the LockDown Browser. Mac. Contact the, When you start running the installer and get to the large button, Go to the folder you extracted the files and run. Click here to visit our KB on how to install Lockdown; Trouble signing into Blackboard on Respondus: Make sure you are using the correct login credentials. When using Mac OS X 10.14.1 (Mojave) or newer and are using Respondus LockDown Browser for the first time, the student will likely need to manually grant LockDown Browser permission to access the camera and microphone. 4. Start a live chat session If up to date and it is still not working, uninstall and re-install the program. DO NOT ATTEMPT TO INSTALL RESPONDUS MONITOR/LOCKDOWN BROWSER ON A CHROMEBOOK 2. If a Canvas assessment requires Respondus LockDown Browser be used, then the assessment won't be accessible with a standard Web browser (e.g. Both the Windows edition and the Mac edition of the browser are based on Chromium, Google's open source framework. Taking a Test Using Respondus LDB (only) on Your Mac. IE has to be set to default security levels. There is a known issue on Mac OS 10.7 and later which prevents Flash settings from being changed to allow webcam access through a pop-up window. Do not use, Temporarily disable all security software. If the LockDown Browser stops responding before you start an exam or if you see a blank page that fills the computer screen, this could be due to security windows that have popped up behind the LockDown browser. If you begin having problems when using a work related machine, try using a non-work computer and see if you continue to have problems. Then, you need to install Keyboard Maestro Editor , which is till date the best software when it … Respondus LockDown Browser uses a standard Windows or Mac installer that can be downloaded by faculty or students from the following links: Download Respondus for Windows; Download Respondus for Mac; It functions the same as the Testing Center version, but can be used on non-testing center computers. Help and resources are available from Respondus. Click on the Apple menu in the top left of your screen. This occurs when there is a second level link being accessed from a primary level link. If your instructor has given you a practice test using LockDown Browser, take the practice test on the computer you plan to use, at least 24-48 hours before the actual test. If you are getting an error when you attempt to open the LockDown Browser that says “You may not have the appropriate permissions to access the item”, it may be an issue with the permissions on your system or antivirus software. If you are missing your Start Menu, Task Bar or are unable to access the Task Manager after doing a hard reboot, you can restore these applications by restarting the LockDown Browser and exiting the software properly. This is because the Canvas server is more bandwidth intensive (especially during exams) than normal Internet surfing. If you are having problems installing LockDown Browser on a Windows system, we recommend the following additional steps: Logging in as a non-administrator and then using “Run as Administrator” may not set the correct permissions. Exit your browser and open LockDown Browser using the shortcut named “LockDown Browser” on your desktop. It prevents you from printing, copying, going to another URL, or accessing other applications during a test. It should not be used in other areas of Canvas or to visit other websites. Select check for update. TAKING A QUIZ. INSTALL RESPONDUS MONITOR/LOCKDOWN BROWSER [Windows or Mac] 1. The first thing is to check for updates to the program – especially for Mac users. Click the "+" button at the bottom left to add a site rule, 6. Students - Tips for Recording a Quality Video while Taking a Test Using Respondus Monitor. Anything higher and JavaScript cannot be ran and cookies won’t be sent or received causing login and test taking errors. If you have problems downloading, installing, or taking a test with Respondus LockDown Browser Contact your instructor Call the NWTC Student Help Desk (920-498-6900 or 866-235-5037) You must close these applications before you will be allowed to launch LockDown browser. unplugging all power from the computer including power cables and/or batteries if you are using a laptop). • MAC: Find the LockDown Browser icon in the Applications folder and move it to trash. IF YOU ARE USING A NEW RIVER COMPUTER GO TO “SECURITY CHECK,” BELOW. Students - Reviewing Feedback on a Test that Used Respondus LockDown Browser, Students - Taking a Test with Respondus LockDown Browser, Students - Respondus LockDown Browser: How to Install and Use, Faculty - Reviewing Respondus Monitor Proctoring Results, Adding Content - Items, Folders, Web links, Videos, Faculty - Available Pendo Guide Walkthroughs, Faculty Training Webinar Links - Spring 2021, Class Registration, Grades, and Textbook Information, Faculty - Adding a LinkedIn Learning Video in Blackboard, Faculty - How to guide students to technology support, Faculty and Staff - MCCC Knowledgebase Video, Infographic: Back to Class - Start of the Semester Checklist, Logging into a Mac Following a Password Reset (Faculty/Staff), Students, Faculty, and Staff - Technical Support at MontCo. Make sure you only have one version of the most recent Java installed on your system. In the "Website Domain" text box, enter "mc3.edu". Get notified when new articles are added to the knowledge base. If you use a wireless, USB modem, laptop connect card, or mobile hotspot connection during an exam, you are more likely to run into problems due to dropped/interrupted connections to the Canvas server. Go to the following Link and download New River’s Respondus Monitor/LockDown Browser. Restart: Restart your computer. Reboot the computer. In this article, I will show you how to get around Respondus LockDown browser. Know the typical problems: Most LDB and Monitor problems are caused by one fo the following things: Turn off your firewall if you are seeing an error about firewalls Turn off anti-virus software if you are seeing virus errors.